Service Desk vs Help Desk vs ITSM: What’s the Difference?
If you have ever asked an IT provider for a “help desk” and been quoted for a “service desk”, or been told you need “ITSM” without a clear explanation of what that means, you are not alone. These three terms are used loosely, often interchangeably, and sometimes to upsell. The short version: ITSM is the […]