At Code Hyper One, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and security in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.
- Information We Collect
We collect information that is reasonably necessary for our business functions:
- Personal Information:Name, email address, phone number, business details, and billing information provided when you request a demo or subscribe to services.
- Technical & Usage Data:IP address, browser type, and interactions with our website to improve security and user experience.
- Cookies:We use tracking technologies to gather analytical data. You can manage these via your browser.
- How We Use Your Information
We use your information to:
- Service Delivery:Provide and manage IT services, including security monitoring and cloud backups.
- Communication:Send updates, promotional materials, or responses to inquiries.
- Security:Detect and prevent cyber threats or unauthorized access.
- Automated Decision-Making:We may use automated tools to assess security risks or service eligibility. If such a decision significantly affects your rights, you have the right to request a manual review.
- Information Sharing and Overseas Disclosure
We do not sell your data. We share information with trusted partners (such as Microsoft 365 or SaaS providers) only to perform services on our behalf.
- Overseas Disclosure:Some of our service providers may store or process data outside of Australia (commonly in the USA, Singapore, or Europe). We take reasonable steps to ensure these providers adhere to privacy standards equivalent to the APPs.
- Data Security and Retention
We implement high-level technical measures (encryption, SOC monitoring) to protect your data. We retain personal information only for as long as necessary to fulfill the purposes outlined or as required by Australian law (e.g., financial record-keeping), after which it is securely destroyed or de-identified.
- Your Rights: Access and Correction
You have the right to:
- Access:Request a copy of the personal information we hold about you.
- Correction:Request updates to inaccurate or incomplete information.
- Anonymity:You may deal with us anonymously or using a pseudonym where lawful and practicable.
- Complaints
If you believe we have breached the Australian Privacy Principles, please contact us using the details below. We will acknowledge your complaint within 7 days and provide a substantive response within 30 days. If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Third-Party Links
We are not responsible for the privacy practices of external sites linked on our page. We encourage you to review their policies independently.
- Changes to This Policy
We update this policy periodically to reflect legal changes. The “Effective Date” below indicates the latest version.
- Contact Us
Code Hyper One Address: 217/14 Lexington Drive, Bella Vista NSW 2153
Email: info@codehyper.com.au
Phone: +61 (02) 8313 5544
Effective Date: April 9, 2026