How Code Hyper One handles your information.
We protect personal information with the same practical security mindset we bring to managed IT, cybersecurity, Microsoft 365, cloud, backup and AI work.
At Code Hyper One, we are committed to protecting your privacy and ensuring that your personal information is handled with care and security in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard your information.
Information we collect
We collect information that is reasonably necessary for our business functions.
Name, contact details, phone number, business details and billing information provided when you request a demo, make an enquiry or subscribe to services.
IP address, browser type and website interactions used to improve security, performance and user experience.
We use tracking technologies to gather analytical data. You can manage cookies through your browser settings.
How we use your information
We use your information to provide services, communicate clearly, keep systems secure and improve the way we support clients.
- Service delivery: provide and manage IT services, including security monitoring, Microsoft 365 support, cloud services and backups.
- Communication: respond to enquiries, send service updates and provide relevant business information.
- Security: detect and prevent cyber threats, unauthorised access and service abuse.
- Automated tools: we may use automated tools to assess security risks or service eligibility. If a decision significantly affects your rights, you may request a manual review.
Data security and retention
We use technical and organisational safeguards including encryption, access controls, monitoring and security review processes. We keep personal information only for as long as necessary for the purposes described in this policy or as required by Australian law, including financial record-keeping obligations. When it is no longer needed, it is securely destroyed or de-identified.
Your rights: access and correction
You have the right to request access to the personal information we hold about you and to ask us to correct information that is inaccurate or incomplete. You may also deal with us anonymously or using a pseudonym where lawful and practicable.
Complaints and contact
If you believe we have breached the Australian Privacy Principles, contact us using the form on our website or call us. We will acknowledge your complaint within 7 days and provide a substantive response within 30 days.
If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Third-party links
We are not responsible for the privacy practices of external websites linked from our site. We encourage you to review their privacy policies independently.
Changes to this policy
We update this policy periodically to reflect legal, operational and service changes. The effective date above indicates the latest version.